This post is also available in: Eesti (Estonian)
TERMS OF SERVICE
General ordering conditions of OHLI OÜ (Registry code 14063843, location: Toompuiestee 21, Tallinn 10131).
General ordering conditions are valid for the legal relations generated upon ordering goods on OHLI webpage http://ohli.life (hereinafter referred to as Webpage) through the ordering environment (hereinafter referred to as the Webshop).
In addition to these general ordering conditions, the relations between the Client and OHLI Plc are regulated by the legal norms valid in the Republic of Estonia, the price list of Products of the Webshop and established good practice.
These general ordering conditions and the valid price list of Products of the Webshop are available on the webpage of OHLI.
All personal data related to payments is processed by Ohli OÜ. All data required to fulfill payments is shared wit the licensed payment partner Maksekeskus AS.
- Procedure for ordering the Products
1.1 The Client does not have to register as a user of the Webshop for ordering the Products.
1.2 The Client chooses the desired Product(s), specifies the amount of each Product, the form of payment for the Products and the form of delivery of the Products. Before the final confirmation of the order the Client can review the order and change the submitted order. The Client shall confirm the order after reviewing the order. The order can be submitted in Estonian or in English.
1.3 The prices of the Products indicated in the Webshop are in Euros and value added tax is included in the price.
1.4 The fee for delivery will be added to the price of the ordered Products according to the form of delivery selected by the Client.
1.5 The order confirmed by the Client can be paid through the Internet bank link and by credit cards. In paying for the Products the beneficiary of the payment is Maksekeskus AS, who has been authorised by OHLI Plc to receive payments on their behalf.
1.6 The contract between the Client and OHLI Plc is considered concluded after the Client has confirmed the Order by clicking on the button “Pay” and OHLI Plc has sent the Order confirmation to the Client.
1.7 The Order takes effect by the consignment of the Product by OHLI Plc to the Client.
- Delivery of the Products
2.1 OHLI Plc delivers the ordered Products to the Client according to the form of delivery selected by the Client upon submitting the order: either to an Omniva parcel machine or to a post office.
2.2 The Client shall select the form of delivery upon drafting the order. The prices of delivery are fixed in the price list, which is visible to the Client upon drafting the Order.
2.3 Period of delivery of the Products:
2.3.1 The Product shall be delivered to the provider of the transport service within 3 business days. The times of delivery indicated in the Webshop are valid only for deliveries within the borders of the Republic of Estonia. For deliveries abroad, please see article 2.6.
2.4 Forms of delivery of the Products
2.4.1 Omniva delivers the Product(s) to the parcel machine selected by the Client within the borders of Estonia as follows:
Upon arrival of the order to the parcel machine, a message will be sent to the mobile phone and e-mail of the Client containing the location of the parcel machine, opening times and a personal parcel code. Upon entering the code on the touch screen of the parcel machine, paying for the order by card, if applicable, the door of the parcel machine opens and the Client receives the parcel. The parcels are stored for free in the Omniva parcel machine for 7 calendar days after sending the message to the mobile phone and e-mail of the Client.
2.4.2 The parcel will reach the post office of Eesti Post within the borders of Estonia within 3-5 business days. The parcel shall be stored in the post office for 15 calendar days. After this period the parcel shall be returned to the sender by Eesti Post. A fee for storage is charged only, if the Client has asked to store the parcel in the post office for more than 15 calendar days. If the Client has not picked up the parcel from the post office within 15 calendar days nor asked to store it for a longer period, the order shall be subject to cancellation.
2.5 Ordering and delivery to outside the Republic of Estonia
2.5.1 OHLI Plc offers a possibility to order Products to outside the Republic of Estonia. The prices for ordering abroad will be displayed in the Webshop upon drafting the order. The ordered products shall be delivered by OHLI Plc to the Client to the address entered upon the submission of the order through a post office. The Product shall be delivered to the provider of the transport service within 3 business days.
- The right of withdrawal from the order of Products by the Customer
3.1 The Client who is a Customer (hereinafter referred to as the Customer) has the right of withdrawal from the order of Products without giving a reason from placing the order until during 14 calendar days following the receipt of the Products.
3.2 For withdrawal from the order the Customer shall submit an application for withdrawal in writing or by e-mail to OHLI Plc.
3.3 In the application for withdrawal the Customer shall indicate the number of the bank account and the name of the holder of the bank account, where the money to be returned shall be transferred.
3.4 If the Customer withdraws from the order, the Customer obliges to return unused and unharmed Products immediately, but no later than within 14 calendar days from the submission of the application for withdrawal. The Customer shall cover the costs of returning the Products upon withdrawal from the order.
3.6 OHLI Plc shall return the amount paid for the Products to the Customer, the amount corresponding to the amount paid by the Client. OHLI Plc shall return the money within 14 calendar days at the latest from the receipt of the application for withdrawal, but not sooner than within 3 working days from the receipt of the Products returned by the Client. OHLI Plc shall return the costs of dispatch in full amount to the Customer, if the reason for withdrawal is a defective Product.
- Rights of the Client
4.1 The Client has the right to order Products from the Webshop for the price and on the conditions specified by OHLI Plc.
4.2 The Product sent to the Client shall be correct and correspond to the conditions fixed by OHLI Plc.
4.3 The Client has the right to submit complaints concerning the order of the Product and the Product itself at the address Toompuiestee 21, 10131 Tallinn, Estonia or by e-mail to firstname.lastname@example.org within 14 calendar days from the receipt of the Product.
4.4. In case of the non-conformity of the Product to the contractual conditions the Client has the right to rely upon legal remedies stipulated by the law.
- Obligations of the Client
5.1 Upon drafting the order the Client is obliged to submit the information necessary for the execution of the order: given name and surname, address of delivery, contact phone number and if possible, e-mail address.
5.2 If the Client and the recipient of the Product are different, the Client shall submit the information indicated in article 6.1 also for the recipient.
5.3 In case if the information submitted by the Client is incorrect and/or incomplete and do not correspond to the requirements of article 5.1, OHLI Plc shall not guarantee the due execution of the order of the Product. If possible, OHLI Plc shall contact the Client to specify the incorrect or incomplete information.
5.4 Upon drafting the order the Client confirms that s/he agrees with the conditions stipulated in the general ordering conditions and obliges to comply with them.
- Rights of OHLI Plc
6.1 OHLI Plc has the right to amend these general ordering conditions without prior notification by publishing the new valid conditions on the Webpage.
6.2 OHLI Plc has the right at all times without prior notification to alter the price list of the Webshop by publishing a new price list on the Webpage.
6.3 OHLI Plc has the right to waive the acceptance of an order or waive the execution of an order.
6.4 In case if the Client does not comply with the obligations implied on him/her by these general ordering conditions, OHLI Plc shall not guarantee the execution of the order and/or the due delivery of the Product.
6.5 In case if the Client does not duly comply with the payment obligation, OHLI Plc has the right to publish the information of the Client in the credit register.
- Obligations of OHLI Plc
7.1 OHLI Plc obliges to deliver to the Client correct and complete Product(s).
7.2 OHLI Plc obliges to receive and document all complaints of the Client.
7.3 OHLI Plc obliges to solve the complaint of the Client within 7 business days, if the causes of the complaint are independent of the Client. If the reason for the complaint has been caused by the Client, the Client shall immediately eliminate it.
7.4 OHLI Plc obliges to replace defective items of the Products. OHLI Plc shall be liable only for the manufacturing defects and other defects that were existent upon delivery of the Product to the Client.
7.5. All disputes between the parties shall be settled by negotiations. If an agreement is not reached and the Client wishes to continue with the submission of the complaint, the Client has the right to turn to the Consumer Disputes Committee of the Consumer Protection Board at the address Rahukohtu 2, Tallinn 10130.
In case of questions please contact email@example.com